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Shipping & Delivery Policy
Swinton Equipment Depot (Swinton Equipment Depot, ABN 61 826 340 915) ships equipment and heavy goods across Australia. This policy explains delivery methods, timeframes, freight handling and your obligations on delivery. For enquiries contact sales@equipdepotau.com or +61 480 844 836.
Last updated: July 2026 · Swinton Equipment Depot
Dispatch and Delivery Timeframes
Orders are typically processed within a few business days of cleared payment. Estimated delivery timeframes are provided at checkout and in your confirmation email and are estimates only, not guarantees.
Delivery times vary with your location, the size and weight of the goods, carrier schedules and stock availability. Remote and regional Australia deliveries may take longer.
If we become aware of a significant delay, we will contact you using the details on your order.
Shipping Costs
Shipping is calculated at checkout based on the item's size, weight and destination. All prices displayed include GST at 10%; freight charges also include GST where applicable.
Oversized and heavy items (containers, trailers, saunas, large machinery) are quoted as freight and may require a tail-lift truck, crane, forklift or all-terrain delivery at additional cost, which we will confirm before dispatch.
You are responsible for ensuring the delivery site is accessible and that any equipment needed to unload is available where the freight service does not include unloading.
Freight and Heavy Goods Delivery
For freight deliveries, please ensure someone authorised is present to receive and inspect the goods. Kerbside delivery is standard for many large items unless an unloading service is arranged and paid for in advance.
Confirm that access roads, gates and the placement area can accommodate the delivery vehicle and the dimensions of the goods. Redelivery or failed-delivery fees charged by the carrier due to inaccessible sites or no one being present may be passed on to you.
Title in the goods and risk of loss or damage pass to you on delivery to the nominated address.
Inspection on Delivery and Damage Claims
Inspect all goods at the time of delivery before signing. Where possible, note any visible damage, shortage or defect on the carrier's delivery documentation, or sign as 'unexamined' or 'subject to inspection' if you are not able to inspect fully.
Report any transit damage, shortage or missing items to us at sales@equipdepotau.com within 48 to 72 hours of delivery, including photographs and your order number. Prompt reporting allows us to lodge a carrier claim and arrange a remedy.
This inspection window is to help resolve transit issues quickly; it does not limit your rights under the Australian Consumer Law consumer guarantees, which continue to apply regardless.
Delivery Address and Undeliverable Parcels
Please ensure your delivery address and contact details are complete and accurate. We are not responsible for delays or non-delivery caused by incorrect address information supplied by you.
If goods are returned to us as undeliverable, we will contact you to arrange redelivery, which may incur additional freight charges.
Where a signature or age verification is required by the carrier, delivery may be delayed if this cannot be completed.
Questions about this policy? Contact us at sales@equipdepotau.com or +61 480 844 836.